Refund policy

Cancellation, Return and Refund Policy

Last updated: August 22, 2026

This Cancellation, Return and Refund Policy applies to digital products purchased from Crochetiva through https://www.crochetiva.shop/.

Crochetiva sells downloadable digital crochet patterns and related digital content. No physical product is supplied unless a product page expressly states otherwise.

Nothing in this policy limits any consumer right that cannot legally be excluded in the customer’s country or region.

1. Order Cancellation

Digital orders are normally processed automatically after payment.

You may request cancellation only if the digital file, download link or other access has not yet been supplied. Contact us immediately at info@crochetiva.shop with your order number.

Once the digital product or download link has been supplied or accessed, the order generally cannot be cancelled because digital content cannot be physically returned.

Where applicable law provides a withdrawal or cancellation period for digital content, those legal rights will continue to apply. A customer’s right of withdrawal may end when immediate digital delivery begins only where the legally required consent, acknowledgement and confirmation have been obtained.

2. Returns and Exchanges

Digital products cannot be physically returned.

We do not normally offer exchanges after a file or download link has been supplied. However, we may provide a replacement or exchange if:

You received a different product from the one ordered.
The supplied file is corrupted, incomplete or unusable.
Files included in a purchased bundle are missing.
A technical problem on our side prevents you from accessing the product.
An exchange or other remedy is required by applicable law.

3. When a Refund May Be Provided

We may provide a full or partial refund when:

You were charged more than once for the same order.
You received a different digital product from the one purchased.
The product was not delivered and we cannot provide access within a reasonable time.
The file is corrupted, incomplete or unusable, and we cannot provide a working replacement.
The product is materially different from its description.
Crochetiva does not have the legal right to supply the purchased content.
Repair, replacement or renewed access cannot be provided within a reasonable time.
A refund is required under applicable consumer law.

We may first attempt to resolve the issue by providing technical assistance, renewed download access, a corrected file or a replacement product.

4. Situations Normally Not Eligible for a Refund

Unless required by applicable law, refunds are not normally provided for:

Change of mind after the digital product has been supplied.
Accidental purchases reported after the file or download link has been supplied or accessed.
Failure to read the product description before purchasing.
Mistaking a digital crochet pattern for a finished physical product when the listing clearly identified it as a digital product.
Lack of the required software, device, printer, materials, yarn, crochet hook, knowledge or skill level.
Compatibility limitations clearly disclosed before purchase.
An inability to complete a crochet project when the supplied pattern is accurate and functional.
Minor colour differences caused by screens, printers, lighting, yarn brands or display settings.
Failure to download or save the file after valid access was provided.
Unauthorised sharing, copying, resale or other violation of the product’s licence terms.
A promotional or sale price becoming available after the purchase.

Discounted products are assessed under the same eligibility requirements as full-price products.

5. How to Request Assistance or a Refund

Contact info@crochetiva.shop within 14 days of purchase, where reasonably possible.

Please include:

Your order number.
The email address used for the order.
The name of the purchased product.
A clear description of the problem.
A screenshot or error message, if relevant.

Do not send complete card numbers, bank passwords or other sensitive payment credentials.

We will review the request and may ask for additional information needed to verify the order or reproduce the technical issue.

The 14-day reporting period does not restrict any longer mandatory claim period provided by applicable law.

6. Approved Refunds

Approved refunds will be submitted to the original payment method used for the purchase. Refunds cannot normally be sent to another card, account or person.

After a refund has been submitted, the time required for it to appear in your account depends on the payment processor, card issuer or financial institution. Crochetiva cannot control their processing times.

Because Crochetiva sells digital products, no physical return or return-shipping process is required.