Refund policy

Last updated: August 16, 2026

Because Crochetiva products are digital and cannot be physically returned, purchases are generally final once the file or access link has been supplied. This policy does not limit any non-excludable rights or remedies available to you under applicable law.


When We May Provide a Refund or Replacement

Please contact us if:


  • You received a different digital product from the one you purchased.
  • You were charged more than once for the same order.
  • The supplied file is corrupted, incomplete, or cannot be opened and we cannot provide a working replacement.
  • The product is materially different from its description.
  • A refund or other remedy is required under applicable law.


We may first try to resolve the issue by providing technical support, a replacement file, a corrected file, or renewed download access.


Situations Normally Not Eligible for a Refund

Unless required by applicable law, we do not normally provide refunds for:


  • Change of mind after purchase.
  • Accidental purchases where the file has already been accessed or downloaded.
  • Failure to read the product description before purchasing.
  • Lack of the required software, device, materials, knowledge, or skill level.
  • Incompatibility that was clearly disclosed on the product page.
  • Minor colour differences caused by screens, printers, yarn brands, lighting, or individual display settings.
  • A customer's inability to complete a project from a pattern when the digital file itself is accurate and functional.
Approved refunds will be sent to the original payment method. The time taken for funds to appear is controlled by the payment provider and financial institution.


We assess requests fairly and consistently while respecting all rights that apply by law.