Shipping policy

Shipping Policy

Thank you for purchasing from Crochetiva.

All products available through our store are digital downloads. Therefore, no physical products are packaged or shipped.

Digital Product Access

Once your payment has been successfully processed, you will receive immediate access to your purchased digital product.

Your download will normally be available through:

  • A download link displayed on the order confirmation page

  • A confirmation email containing the download link and access instructions

Delivery Time

Digital products are generally available immediately after your purchase is completed.

If your download link does not arrive within a few minutes:

  • Check your spam, junk, or promotions folder

  • Confirm that the email address entered during checkout was correct

No Shipping Charges

Because all Crochetiva products are delivered digitally, no physical shipping or delivery charges apply to your order.

Problems Accessing Your Files

If you experience an issue with your purchase, including:

  • A missing download link

  • A file that does not open correctly

  • Missing files within a digital bundle

Please contact us within 14 days of purchase. We will review the issue and help you access the correct files as quickly as possible.

Important Information

  • Please enter a valid and accessible email address during checkout

  • Download links and purchased files are intended for the customer’s personal use only

  • Crochetiva is not responsible for access delays caused by an incorrect email address, unsupported software, incompatible devices, or technical problems on the customer’s side

Contact Us

For assistance with your digital order, please contact:

📧 [SUPPORT EMAIL]

Thank you for choosing Crochetiva 💛

We hope you enjoy your digital patterns and love every moment of creating!